Application related FAQs

Q 01:   I have made mistake in filling my Category OR Date of Birth OR Name OR Parent's/Gauardian's Name OR College Name OR Degree OR Year of Graduation OR ... (some other field). How do I fix it?
Answer:   JOAPS portal will allow editing of data after scrutiny is over. Wait for the announcement. NOTE: Some changes may require you to pay additional fees.

Q 02:   How do I change my preference for the exam cities?
Answer:   In exceptional circumstances, a change of examination city/town may be permitted, if a request with a valid reason for the same is submitted through the JOAPS website on or before the deadline specified by JAM 2020 organizing institute, along with an ONLINE only payment of ₹ 500/- . Please note that payment of ₹ 500/- is non-refundable and does not necessarily guarantee the change of the city. The decision of the Organizing Institute, JAM 2020, in this regard will be final.

Q 03:   I have received an email to rectify defect. How do I do it? What is the last date to do it?
Answer:   Scrutiny and verification of documents is a manual process, so it takes time due to a large number of applications. You have to login to JOAPS portal to rectify any defects. There is NO FIXED last date, but we expect you to do it as soon as possible since any changes you submit are scrutinized again. If the changes are not made, your application can be cancelled.

Q 04:   Do I have to pay some fees to rectify defects?
Answer:   There is no fee for fixing the defects identified by scrutiny. However, some other changes may require fees.

Q 05:   Why is my application showing "Under Scrutiny" OR "Under Process"?
Answer:   Scrutiny and verification of documents is a manual process, so it takes time due to a large number of applications. You will get an email once we have verified your application. (See also Q 03 above).

Admission related FAQs

Q 01:   How do I fill JAM 2020 Online Application Form for Admission (or Admission Form)?
Answer:   Go to the JOAPS login available at JAM 2020 Information website JOAPS Login , and fill the form.

Q 02:   How do I pay the JAM 2020 Admission Form fee?
Answer:   You can make the Admission Form fee payment only through online. Payment can be made using credit/ debit/ net banking through the payment gateway. Extra charges, depending on the mode of payment, will be added to the admission fee during payment. The Application fee for admission is non-refundable.

Q 03:   What should I upload in X Class certificate fields?
Answer:   You must upload your Class X Certificate as a single pdf file within file size 4 MB.

Q 04:   What should I upload in XII Class certificate fields?
Answer:   You must upload your Class XII Mark-sheet as well as the Certificate as a single pdf file within file size 4 MB.

Q 05:   Which Certificate should I upload for Nationality?
Answer:   If you are a General Candidate (and not a foreigner), you have to upload any of the following Certificates for Nationality.
     1. Birth Certificate
     2. Aadhar Card
     3. Voter ID
     4. First page of Passport
     5. School Transfer Certificate (TC) showing Nationality
     6. Nationality Certificate issued by the authorized government agency.

Some of the documents that are NOT accepted for Nationality are :
Ration Card, Bank Passbook, Mark-sheet, PAN Card, Driving License, School/ College ID etc.
If you are unable to upload the Nationality Certificate at the time of application, please submit the Certificate to the Admitting Institute at the time of admission.

Q 06:   How do I add records in 'Qualifying Degree Academic Details & Documents' section?
Answer:   You should add subject papers of a semester, one after another (i.e. one paper at a time), in the pop up window appearing on clicking the 'Add Records' button. You repeat the same for other semesters/years. If your programme is not semester wise then select 'Not Applicable' in semester field and add all the papers year-wise.

Q 07:   For each semester do I have to add separately the marks obtained for each paper?
Answer:   Yes.

Q 08:   What should I upload in the Qualifying Degree certificate field?
Answer:   The documents must be uploaded year-wise only. If there are two semesters in a year, then the documents of the two semesters have to be uploaded together as a single pdf file not exceeding a size of 4 MB. In this section, you must upload Mark-sheets and Degree/Provisional Certificate (if applicable).

Q 09:   In the 'Qualifying Degree Academic Details & Documents' section should I have to add all the papers including honors, subsidiaries?
Answer:   Yes, you have to add all the papers including honors, languages and subsidiaries etc.

Q 10:   How many preferences can I add?
Answer:   You can add as many number of preferences as possible based on your qualified JAM Test Paper(s). But you must ensure ERs and MEQs requirements of a particular programme at an Institute are satisfied before adding it as one of your programme choices.
Note : If you do not fulfil the ER & MEQ requirements of a particular programme, you will not be eligible to join the programme though you could choose the programme as one of the choices

Q 11:   Do I need to send any hard copy of the document ?
Answer:   No, Please do not send any hard/ printed copy of the documents.

Q 12:   I have only CGPA for Class XII mentioned in the mark-sheet. What should I enter in aggregate marks field?
Answer:   You enter the CGPA in the aggregate marks field.

Q 13:   Can I modify my "Programme Choices" after submitting the application?
Answer:   A Candidate can modify his/ her "Programme Choices" after submitting the choices, but before the last date of submission i.e. 22 April 2020. They cannot change any other information in the application after submitting their application.

Q 14:   When and how do I know whether I have been offered a programme?
Answer:   First set of offers are likely to be made by 01 June, 2020. Information will be sent by Email/SMS and will be displayed on the online portal. Second and subsequent offers may be made depending on the availability of seats.

Q 15:   What are the options available when I receive an offer of admission?
Answer:   After an offer of admission is made, the candidates will have a subset of these options in the Online Application Portal:

A. Accept and Freeze:
1. Choose this option if you want to accept the present offer but do not want to upgrade to your higher program choices (if any) in further rounds (if any).
2. Once you have chosen this, OTP will be sent to your registered mobile number and you have to enter the OTP to confirm.
3. After confirming, proceed to pay the Seat Booking Fee of Rs. 10,000 for General/ OBC(NCL)/ Foreign National applicants and Rs. 5,000 for SC/ ST/ PwD applicants, within the stipulated deadline as mentioned in the email. Depending on the mode of payment, additional charges may apply.

B. Accept with Upgrade:
1. Choose this option if you want to accept the present offer and want to upgrade to your higher program choices in further rounds (if any).
2. Once you have chosen this, OTP will be sent to your registered mobile number and you have to enter the OTP to confirm.
3. After confirming, proceed to pay the Seat Booking Fee of Rs. 10,000 for General/ OBC(NCL)/ Foreign National applicants and Rs. 5,000 for SC/ ST/ PwD applicants, within the stipulated deadline as mentioned in the email. Depending on the mode of payment, additional charges may apply.

C. Reject and Quit:
1. Choose this option if you want to reject the offered seat and would not like to continue in the admission process of JAM 2020.
2. Once you have chosen this, OTP will be sent to your registered mobile number and you have to enter the OTP to confirm.

D. Withdraw:
1. This option allows candidates who have accepted an offer and paid fees earlier to withdraw from the JAM Admission Process.
2. This option will be only available from 4 - 24 June 2020.
3. The Seat Booking Fee (paid earlier) would be refunded after deducting a Processing Fee of Rs. 1000.


Q 16:   After declining/rejecting an offer (by opting to "Reject and Quit" or "Withdraw"), can I be considered for further offers?
Answer:   NO.

Q 17:   What should I do after I have accepted and frozen my admission offer and paid the fees ?
Answer:   You will be informed over email and SMS to download your final Admission offer, when all "Rounds" of admission are completed. You can take this offer letter along with other supporting documents/certificates to the Institute that you are admitted to.

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